Product Quality and Patient Safety

The healthcare industry is a highly regulated industry, and this regulation is essential to protect the health and safety of people who use the products and services we supply. The Group is committed to ensuring that the products we supply reach the patient in perfect condition and that we provide all services in an ethical and compliant manner. Through extensive training the Group places a focus on a quality culture and a strong understanding of quality risk management. This allows us to meet or exceed the requirements and expectations of our customers and partners. Uniphar has a robust digital quality management system (QMS) in place, underpinned by the core GxP regulatory requirements, which ensures alignment and ongoing certification with ISO 9001 2015.

This allows us to comply with the many regulatory regimes, including importation, storage, distribution of products in accordance with EU GDP Regulations as well as promotion of and engagement with pharmaceutical and medical device manufacturers in an ethical and compliant manner. The Group appointed a Global Head of Quality in 2022 to oversee and harmonise the quality functions across each business in the Group to ensure all businesses are operating best-in-class quality management systems.

Responsible Sourcing Commitment Statement

At Uniphar, we are committed to conducting our business in a responsible, ethical and sustainable manner. We recognize the importance of ethical, environmental, and social considerations in our supply chain and procurement activities.

We are committed to:

  • Ethical Sourcing. We commit to conducting business with honesty, integrity, and transparency.
  • Respect for Human Rights. We are dedicated to upholding human rights and promoting fair labour practices throughout our supply chain.
  • Environmental Sustainability. We recognize our responsibility to minimize the environmental impact of our sourcing activities.
  • Supplier Engagement. We expect our suppliers to share our commitment to responsible sourcing and work with us to meet these standards. We encourage open communication and collaboration to ensure alignment with our values and principles.
  • Regular Review. We commit that our sourcing practices will consistently meet the highest ethical, social, and environmental standards, we are dedicated to regular reviews of our policies and procedures. Through these regular reviews, we aim to stay at the forefront of responsible sourcing, maintaining transparency, and accountability in all aspects of our supply chain.
  • Resourcing for success. We understand that responsible sourcing is not just a statement of intent but a tangible commitment that requires adequate support. We commit to investing in the training, technology, and expertise needed to monitor and improve our supply chain practices continually.

At Uniphar, responsible sourcing is not just a statement; it's an integral part of our corporate culture. We believe that by adhering to these principles and working closely with our suppliers and stakeholders, we can create a positive impact, protect human rights, preserve the environment, and contribute to a sustainable and responsible global supply chain.

Business Ethics

Uniphar is committed to promoting a corporate culture that is based on sound ethical values and behaviours. The Group’s Code of Conduct is an overview of our responsibilities to each other and to the many different constituencies we serve – to our clients, customers, principals and to the communities where we live and work. It defines business conduct standards for everyone who works for us, in all business areas, in every function, geography and role. A copy of our Groupwide Code of Conduct is available here.

The Group has developed its Supplier Code of Conduct to outline our expectations of our suppliers and their responsibilities to us. A copy of our Groupwide Supplier Code of Conduct is available here.

The Group also has a Whistleblower Policy in place, establishing a structure where behaviours which depart from this ethical culture can be reported whilst protecting the rights of the whistleblower. This policy includes an external reporting line. A copy of our Whistleblower Policy is available here.

Conflict of Interest

The Group is conscious that at times, interests of our employees may conflict with those of the Group or our customers. The Group has a Conflict of Interest Policy in place which seeks to manage or avoid ethical, legal, financial or other conflicts of interest and to ensure that activities and interests of our employees do not conflict with their obligations to the Group or its welfare. A copy of our Conflict of Interest Policy is available here.

Selling Practices & Product Labelling

As a healthcare business engaged in the sale, marketing and distribution of pharmaceutical products and medical devices, the Group is subject to extensive regulation on Selling Practices and Product Labelling.

Regulations, together with industry codes of practice, set down strict requirements within which the Group must operate and the Group’s quality policies, manuals, extensive standard operating procedures (SOPs), and employee training programmes are designed to ensure the Group meets its obligations and ensures compliance to the fullest extent. The Group’s internal procedures are the core of the Group’s Quality Management System and it is through these robust procedures and ongoing training and development that the Group continues to meet the regulatory standards across all engaged activities.

The Group is also required to comply with standards relating to the provision of information to healthcare professionals (HCP), patients and the public. The Group is committed to enabling doctors and healthcare professionals to offer their patients the best possible therapeutic care by providing them with complete, accurate and up to date information in accordance with the applicable legislation on the promotion of medicinal products.