Patient
experience
We with pharma
to
We partner with pharma to optimise patient experience.
By aligning your company’s patient vision with the patient’s lived experience and public awareness, we advise on effective ways to provide lasting patient value and satisfaction.
Our flexible patient experience opportunities ensure that your internal strategy translates to an excellent external patient experience. Our tactical focus enables us to target patients, HCPs and policymakers with effective engagement opportunities.
We deliver therapy area awareness, patient empowerment, prescribing and treatment support.
Patient centricity
Critically assessing your patient vision against the patient’s lived experience
Patient engagement
Measurable engagement through HCP education and patient support programmes
Public empowerment
Non-promotional health and disease awareness
Patient experience
success
Patient support programmes
25+ delivered on behalf of HSE and pharma
Nursing
800+ patient visits from nurses per month
Therapy areas
13+ patient support programmes delivered for over 13 different specialities
Dispensing
2900+ items dispensed per month
We manage patient support programmes across hospital, pharmacy dispensing, homecare, intravenous, subcutaneous, compliance and waste management.
Patient experience
in practice
Strategic insights
Patient identification including needs and preferences alongside maximising clinical systems.
Therapy area
awareness
Preventative disease management and public awareness campaigns through digital engagement and educational events.
Patient engagement
HCP education and training through digital platforms and virtual, live and hybrid events.
Prescribing and treatment
HCP prescribing guides, patient support programmes and treatment resources. Mobilisation of care pathways and formularies.
Patient adherence
Patient call centres for issues management, medication reminder tools and feedback and reporting.
Patient support
programmes
Clinical nursing
Our team of clinical nurses deliver tailored patient support programmes across numerous therapy areas.
Operational capabilities encompass integrated homecare, distribution and dispensing, and efficient supply chain facilities.
Patient adherence
Our proactive and reactive call centre approach to patient adherence includes dedicated support centre, communications and trained personnel leading patient engagement.
Operational capabilties combine a bespoke patient portal, fully tracked medical device distribution service, PV, AE, GDPR and reguatory complianc underpinned by robust quality assurance and regular reporting.
Patient support
Our unique combination of clinical and creative supports the patient and public whether they need in-home medical services, adherance programmes or creative awareness campaigns in-person or digital.
Patient support
Our unique combination of clinical and creative supports the patient and public whether they need in-home medical services, adherance programmes or creative awareness campaigns in-person or digital.
